Terms & Conditions

Website Terms and Conditions

Transport Terms and Conditions

Wi-Fi Terms and Conditions

 

Souter Holdings Poland sp. z o. o.

Terms & Conditions for the provision of services via the website www.PolskiBus.com

§ 1 General Provisions

  1. Pursuant to article 8 section 1 point 1 of the Electronic Services Act of 18 July 2002 (Journal of Laws no. 144, item 204, as amended) (the “Act”), the Service Provider establishes these Terms & Conditions for providing services electronically, hereinafter the “Terms & Conditions”.
  2. These Terms & Conditions set out the type and scope of Services provided electronically by the Service Provider on http://www.PolskiBus.com.
  3. The Service Provider provides Services electronically in accordance with these Terms & Conditions.
  4. The Customer is obliged to observe the provisions of these Terms & Conditions from the moment it takes steps to use the Services.
  5. The Terms & Conditions are made available to the Customer free of charge on the internet site referred to in § 1 section 2 of these Terms & Conditions, in a form which allows the content of the Terms & Conditions to be accessed and reproduced using the tele-IT system applied by the Customer.
  6. In matters not regulated by these Terms & Conditions the provisions of the Act, the Personal Data Protection Act, the Civil Code and other mandatory provisions of Polish Law shall apply.

§ 2 Definitions included in the Terms & Conditions

The following capitalized terms used in these Terms & Conditions mean:

  1. Ticket – an electronic ticket authorizing the individual indicated thereon to travel on the lines specified thereon, within a specified term and for a specified fare; the Ticket is issued and sent in the form of reservation number and an Electronic Invoice (in the meaning of point 3);
  2. Personal data – personal data of the Customer: first name, last name, land line or mobile telephone number, post code of the place of residence and email address;
  3. Electronic Invoice – ticket considered as Invoice based on § 17  of the Minister of Finance Regulation of 28 March 2011 on tax refund to particular taxpayers, invoice issuance, invoices’ storage and list of goods and services to which goods and services tax exemptions apply, (Journal of Laws of 2011 No 68, item 360), sent in accordance with rules for issuing and receiving invoices in electronic format based on Minister of Finance Regulation of 17 December 2010 concerning issuing, receiving and storage of invoices in electronic format and the form of making them available to tax authorities and fiscal control authorities (Journal of Laws of 2010 No 249 item 1661 )
  4. Form – the form on the website used for the purpose of purchasing the ticket;
  5. Commercial Information – all information which is intended directly or indirectly to promote goods, services or the company’s reputation within the meaning of article 2 point 2 of the Act;
  6. Website  – a system of websites/pages created by the Service Provider constituting an information platform for the Service Provider and the Services rendered by the Service Provider that are available at the following URL http://www.PolskiBus.com or at each address being a supplement or continuation of this URL;
  7. Tele-IT System – an interlinked system of IT equipment and software ensuring the processing, storage and sending out and collection of information by a telecommunication network with the assistance of the end equipment appropriate for a given type of network within the meaning of the Telecommunication Act of 16 July 2004 (Journal of Laws no. 171, item 1800, as amended );
  8. Rendering services electronically – carrying out services by sending out and collecting information with the assistance of tele-IT systems, on the individual request of the Customer, without the parties’ being present at the same time, and the information is transmitted via public networks within the meaning of the Act referred to in § 2 section 6  of the Terms & Conditions;
  9. Services – the services sold/offered on-line referred to in § 3 of these Terms & Conditions rendered by the Service Provider electronically on the Website  pages;
  10. Customer– any natural or legal person that uses the Services referred to in § 3 of the Terms & Conditions;
  11. Service Provider – Souter Holdings Poland Sp. Z o.o., BTD Office Centre, Al. Niepodległości 18, 7 piȩtro, 02-653 Warszawa, entered into the business register kept by the District Court in Warsaw, 12th Commercial Department, under number KRS 335505, tax identification number NIP 5252461571, having a share capital of PLN 13.561.700,00 PLN;.
  12. The Act – the Provision of Electronic Services Act of 18 July 2002 (Journal of Laws, no. 144, item 1204, as amended);
  13. Personal Data Protection Act – Personal Data Protection Act of 29 August 1999 (Journal of Laws 2002, no 101, item 926, uniform text).

§ 3 Type and Scope of Services Provided  

  1. Pursuant to these Terms & Conditions the Service Provider within the internet Website  provides the Customer with Services comprising on-line Ticket sales. The Services provided pursuant to these Terms & Conditions also cover the process of delivering Tickets and complaints related to Ticket sales and Ticket returns.
  2. Conditions for providing services to travelers, boarding and transporting individuals and things are set out in separate terms and conditions established by the Service Provider in accordance with article 4 of the Transport Act of 15 November 1984 (Journal of Lawsof 2000 no. 50, item 601 as amended).
  3. Prior to purchasing a Ticket the Customer shall read and accept these Terms & Conditions and the terms and conditions referred to in section 1 above. The purchase of the Ticket is synonymous with the acceptance of above mention regulations.
  4. The process by which the Customer purchases a Ticket on-line consists of the following stages:

    a) selection of the Ticket's origin and destination and date(s) of travel,
    b) selection of the form of payment for the Ticket,
    c) acceptance of the Service Provider's Ticket purchase conditions – ordering a Ticket,
    d) order confirmation by the Service Provider;
    e) delivery of the Ticket electronically to the Customer.

  1. Payment for the Ticket may be made In the following ways:

    a) credit card Visa or Euro/Mastercard, or
    b) payment by the E-Card system of internet payments,
    All costs associated with the payment for the Ticket will be borne by the Customer.

  1. Filling in the Form is synonymous to a request of issuing and sending Electronic Invoice made by the Customer..
  2. The sale agreement between the Customer and the Service Provider is concluded when the Customer makes the order, pays for it and receives confirmation of the order electronically. Concluding the sale agreement is synonymus to concluding Transport Agreement within the meaning of the Terms and Conditions mentioned in point 2.
  3. The purchase of the Ticket is equal to the acceptance of receiving the Electronic Invoice.
  4. After concluding the sale agreement, and only after recording by the Service Provider the payment for the Ticket of the Customer, the Service Provider sends to the Customer the reservation number and Electronic Invoice to an e-mail address given in the Form.
  5. The Customer is entitled to ask questions and receive the information with regard to sending the Ticket, through: (i) the FAQ (frequently asked questions) internet page within the Website, (ii) e-mails sent to a dedicated e-mail address: info@polskibus.com; or (iii) dedicated helpline 703 502 504 within Poland – prices 3.69 PLN per minute inc. VAT or +48 22 417 6227 outside Poland – prices according to local conditions.
  6. Conditions for Ticket cancellations and changes are provided In the the Terms and Conditions mentioned in point 2.
  7. Subject to provisions of point 13 below, the Service Provider undertakes to provide the Services continuously.
  8. The Service Provider reserves the right to:

    a) temporarily stop providing the Services due to maintenance work on the  Service Provider's tele-IT system and to information on the Website being updated;
    b) send to the email addresses provided to the Service Provider communications connected with the Services, including information on any temporary break in Service provision.

  9. Materials and information published on the Website do not constitute an offer within the meaning of the Civil Code unless clearly stated otherwise.
  10. The Service Provider reserves the right to change data and information on the Website at its discretion, without having to inform the Customers.

§ 4 Conditions for the Provision of Services

  1. To properly use the Services provided electronically, the Customer needs to have access to the tele-IT System, be connected to the Internet and have a properly configured Microsoft Internet Explorer browser in version 7.0 or another with the same parameters.
  2. In connection with the provision of Services by the Service Provider, it is prohibited for a Customer to supply the Service Provider with content of an illegal or offensive nature which could mislead the Service Provider or content which could result in interruptions or damage to the Service Provider's tele-IT system. In particular it is inadmissible to transmit unsolicited messages, chain letters or unsolicited commercial email, to transmit files, graphics, software or other material that actually or potentially infringes the copyright, trademark, patent, trade secret or other intellectual property right of any person, to transmit viruses, trojan horses or any other malicious code or program, to engage in systematic retrieval of data or other content from the Website to create or compile, directly or indirectly, a collection, compilation, database or directory without written permission from the Service Provider by use of scrapers or other tools.
  3. If any of the above activities referred to in section 2 of this paragraph are carried out by Customer, the Service Provider may file a claim against the Customer for damages according to the principles set out in the Civil Code, and may send the courts, the public prosecutor's office, the police or other competent authority, for purposes of carrying out proceedings, the Customer's Information that the Service Provider possesses that breach the law as described above.

§ 5 Liability

  1. Data and information made available on the Website were based on sources which the Service Provider deems accurate and verified. Due to the possibility of mistakes or omissions resulting from circumstances beyond the control of the Service Provider, the Service Provider shall not be held liable for the information available on the Website being up-to-date, accurate and complete or usefulness for the specified activities of the Customers and other Website users. The risk connected with using the information available on the Website is borne by the user. The Service Provider does not incur any liability towards the users of the Website or third parties for damage, either directly or indirectly connected with using the information available on the Website.
  2. Subject to the limitations arising from mandatory provisions of law, the Service Provider is not liable, in particular, for the following:

    a) damage suffered by the Customer or by third parties as a result of the Customer using the Services in a manner contrary to these Terms & Conditions or legal provisions,
    b) the Customer losing data as a result of activities or circumstances beyond the Service Provider's control,
    c) damage which arose as a result of interruptions in the provision of Services due to circumstance beyond the Service Provider's control,
    d) the consequences of the Customer using information placed on the administrative servers by third parties, to whom certain links found on the Website lead.

§ 6 Complaint Procedures

  1. The Customer may file a complaint where Services provided by the Service Provider are provided contrary to these Terms & Conditions.
  2. Complaints may be filed:

    2.1 in writing by registered mail, or
    2.2 by email on the Service Provider's address: info@polskibus.com.

  1. A complaint should contain a detailed description of the problem giving grounds for the complaint and the Customer's Information.
  2. The Service Provider will inform the Customer of the results of the complaint by registered letter or email to the address given by the Customer.

§ 7 Personal Data Protection and Privacy Policy

  1. The Service Provider is the personal data administrator within the meaning of the Personal Data Protection Act. The administrator of your personal data is Souter Holdings Poland Sp. Z o.o., BTD Office Centre, Al. Niepodległości 18, 7 piȩtro, 02-653 Warszawa. Your personal information is collected for the preparation and implementation of the contract for the sale of tickets, they cannot be used by the administrator for marketing purposes unless you give permission. The collected data can only be provided to entities specified in law. You have the right to access your data and to improve the conditions specified in the Act of August 29, 1997. Privacy. Application of your personal data is voluntary and is necessary for the contract.
  2. The Service Provider processes the Personal Data included in the Form in accordance with the Personal Data Protection Act, the Act and other applicable legal provisions. The Service Provider may process, without the Customer's consent, in order to perform the Services properly, indicating that the Information is necessary for the provision of the Services. The Service Provider shall keep the Personal Data confidential and not disclose it to any other entities, unless the Customer clearly authorizes the Service Provider to do so, or such an authorization results from legal provisions. This obligation remains in force after the legal relationship between the Customer and the Service Provider ends.
  3. In reference to the Personal Data processed to perform the Services properly and to the extent required, the Customer is entitled to review the Personal Data which he/she included on the Form and may update and change them.
  4. The Service Provider may use the Customer's Personal Data for marketing purposes, particularly to send the Customer commercial information originating from the Service Provider or third parties by email only when the Customer has given his/her consent by marking the appropriate box on in the content of the Form.
  5. To adapt the content and the Services to the individual needs and interests of the Customer, the Service Provider uses cookies, i.e. data saved by the Website server on the user's computer and whose server can read each connection with that computer. Cookies provide statistical information on the movements of users and their use of particular website pages and enable Services to be provided efficiently. The Customer may at any time turn off the cookie option in its internet browser, however turning off the cookies option may cause difficulties in using the Services or may even make such use impossible.
  6. The Service Provider is not liable for the privacy protection policies of other internet sites, neither for those available to Customers via the links found on the Website pages nor for those websites that place links to the Website.

§ 8 Copyrights

All rights to the content of the Website, including the right to the texts, graphics, layout or other elements are registered unless expressly stated otherwise. Using the content placed on the Website does not mean acquiring by the Customers or other users of the Website any intellectual property to works or data bases included on its pages. The Customer may use these works or data bases only to the extent permitted by the Copyright Law and Neighboring Rights of 4 February 1994 and the Protection of Data Bases Act of 27 July 2001. In particular apart from the cases described in these regulations, it is forbidden, for commercial purposes, without the prior written consent of the Service Provider, to copy, to modify or transmit electronically or otherwise any part of the Website in its entirety or any fragment thereof.

§ 9 Amendments to these Terms & Conditions

  1. The Service Provider reserves the right to change these Terms & Condition at any time.
  2. All changes to these Terms & Conditions shall be binding from the moment their updated version is made available to the Customer in the manner indicated in § 1 section 5 of these Terms & Conditions.
  3. These Terms & Conditions enter into force on Monday, 6 June 2011.

 

 

Souter Holdings Poland sp. z o. o.


Terms & Conditions for transporting people and luggage
 

1. General Provisions


1.1 These terms & conditions (the "Terms & Conditions") set out the conditions for providing services to travelers, boarding and transporting individuals and luggage in accordance with article 4 of the Transport Act of 15 November 1984 (unified text Journal of Laws from 2000 no. 50, item 601 as amended); (the "Transport Act").


1.2 The provisions included in the Terms & Conditions apply to licensed domestic and international passenger coach carriers of Souter Holdings Poland sp. z o.o., BTD Office Centre, Al. Niepodległości 18, 7 floor, 02-653 Warszawa, entered into the business register kept by the District Court in Warsaw, 12th Commercial Department, under number KRS 335505, tax identification number NIP 5252461571, having a share capital of PLN 25.061.900,00.


1.3 The following terms used in the Terms & Conditions have the following meanings:

a) Carrier - a company Souter Holdings Poland sp. z o.o. transporting Passengers pursuant to a license for transporting individuals on domestic and international lines;

b) Booking Fee - an administrative fee of 1 PLN for handling one booking; the Booking Fee is non-returnable, regardless of the circumstances;

c) Passenger - the individual using the transport services provided by Carrier, holding a valid Ticket;

d) Luggage - movables taken by the Passenger onto the coach; Luggage may include one piece of main Luggage and one piece of hand Luggage or the type of Luggage mentioned in point 4 hereof;

e) Ticket - document entitling to using transport services provided by Carrier in a form of:

(i) Electronic ticket - issued by the Carrier and sent in the form of reservation number and an Electronic Invoice (in the meaning of point (f)) upon the purchaser providing the required information in accordance with the applicable provisions;

(ii) Traditional ticket - issued by the Carrier consequential to purchase in Sales Point on the day of the journey; Traditional ticket includes designation of Carrier's name and number of fiscal identification, number and the date of issuing the Ticket, information that allows identification of the type of service, designation of fee including taxes, amount of the tax, also the designation of the origin and date of the journey and the length of the route (in km); Traditional ticket is a VAT invoice pursuant to § 17 point 1 of the regulation of Minister of Finance dated 28 March 2011 on refund of tax to certain taxpayers, issuing invoices and their storage and the list of goods and services, to which VAT exemptions do not apply (Journal of Laws of 2011, no 68 item 360).

f) Electronic Invoice- ticket considered as Invoice based on § 17  of the Minister of Finance Regulation of 28 March 2011 on tax refund to particular taxpayers, invoice issuance, invoices' storage and list of goods and services to which goods and services tax exemptions apply, (Journal of Laws U. of 2011 No 68, item 360), sent in accordance with rules for issuing and receiving invoices in electronic format based on Minister of Finance Regulation of 17 December 2010 concerning issuing, receiving and storage of invoices in electronic format and the form of making them available to tax authorities and fiscal control authorities (Journal of Laws of 2010 No 249, item1661)

g) Lines - domestic or international coach connections performed by the Carrier pursuant to an appropriate permit issued by the relevant administrative authorities;

h) Timetable - a table according to which the Carrier performs transport services. The timetable includes, among other things, basic information on the lines, dates and places of departure of the coaches as well as other information needed for the proper use of the transport services;

i) Trip - individual Timetabled journey  on a given line from a given place to a place of destination;

j) Fare -  price of the Ticket for the Trip set out in the Ticket, binding at the moment of purchasing of the Ticket;

k) Disabled Person - person who has problems with moving and normally uses a wheelchair or similar assistive device and needs such device during the Trip.

l) Transport Agreement - an agreement concluded between the Carrier and the Passenger, under which the Carrier agrees to transport, for a Fare, the Passenger and Luggage in the Trip from a given place to the place of destination indicated on the Ticket, on the conditions included in the Terms & Conditions;

m) Carrier's Website - website under address: http://www.PolskiBus.com, which can be used to purchase the Electronic ticket (single-handedly or via intermediary);

n) Intermediary - entity, who realizes via website the order of purchasing the Electronic tickets placed by the Passenger, within the contract with the Carrier;

o) Sales Point - authorized point selling the tickets, operating under Carrier's logo, belonging to Carrier's distribution chain.

 

1.4 By purchasing a Ticket in the manner mentioned in point 5.5 hereof, a Transport Agreement is concluded and the Terms & Conditions are accepted.


2. The carrier


2.1 The Carrier:


a) transports the Passenger and the Luggage on the Line indicated on the Ticket;
b) ensures the safety, sanitary conditions and comfort of the Passengers and appropriate service during the journey;
c) provides, as soon as practicable and possible, replacement transport if the journey is interrupted due to a breakdown, and further journey is not possible, in accordance with the Transport Act; within the replacement transport the Carrier provides an adequate means of  transport with regard to collective transport, excluding, in particular,  taxis or airlines.


2.2 The Carrier takes reasonable efforts to transport the Passenger and Luggage in due time, according with the Timetable applicable to the Trip subject to point 2.3 hereof.  


2.3 The Carrier is not responsible for delays or cancellations and their further consequences caused by administrative actions (e.g. customs or police controls) or other factors over which it has no control (e.g. weather, traffic or road conditions).


2.4 The Carrier may outsource transportation services to another carrier for the entire Line  or for only a section thereof; however, the Carrier is liable for the performance of the outsourced activities as for its own.


2.5 The Carrier reserves the right to order a change of coach during transportation for logistic reasons or for Passenger's safety.  


2.6 The Carrier reserves the right to refuse to transport or has the right to remove any Passenger for the following reasons:


a) relevant authorities request or regulations - whenever such action is necessary to comply with any legal regulation, security directive, or any relevant authority's request e.g. in connection with the national defense or natural disaster;
b) force majeure and other conditions that stay beyond the Carrier's control - whenever such action is necessary or advisable by reason of conditions that stay beyond the Carrier control including, but not limited to: weather conditions, acts of God, strikes, civil commotions, embargoes, wars, hostilities, terrorist activities, or disturbances, whether actual, threatened, or reported;
c) safety - whenever refusal or removal of the Passenger may be necessary for the safety of Passengers or coach's crew.


2.7 The rights of the Carrier described in point 2.6 hereof do not exclude the limitation of the transportation according to the appropriate regulations of the Transport Act.


2.8 The Carrier reserves the right to refuse to let the Passenger onto the coach and commence his/her the Trip or refuse further transport (acting by the respective coach crew) if the Passenger:


a) does not observe the conditions of the Transport Agreement or the Terms & Conditions;
b) is found to be under the influence of alcohol or any other intoxicating substances (e.g. drugs, etc.);
c) being a parent or guardian travelling with a child, does not provide the child with the child safety seat, when required;
d) fails to comply with the instructions of coach's crew;
e) is in a state or behaves in a manner which could pose danger to the safety or comfort of other passengers travelling; in particular, the Carrier has the right to refuse transportation or remove the Passenger:
f) whose conduct is disorderly, offensive, abusive, or violent;
g) whose wear or has on or is a person concealed or unconcealed deadly or dangerous weapons;
h) with any disease or infection known or reasonably believed by Carrier to pose a direct threat to the health or safety of others.
i) does not possess or refuses to present the required documents, including - in international passenger coach transport - documents required to cross borders or does not adhere to the relevant customs or visa regulations or was legally denied entry into a respective country by the immigration authorities.


2.9 The Carrier, acting pursuant to the relevant provisions of the Foreigners Act of 13 June 2003 (uniform text Journal of Laws of 2006 no. 234, item 1694 as amended), is entitled, prior to commencing the Trip, to demand from the Passenger who is a foreigner and not a citizen of the European Union, member states of European Free Trade Association - parties of the European Economic Area or The Swiss Confederation, to present a valid travel document authorizing him/her to cross the border - a passport, a visa or another valid document authorizing entry or stay on the territory of a given EU member state.
In the event that the Passenger does not present the appropriate travel documents, the Carrier may refuse to allow on board the Passenger- who is a foreigner and not a citizen of the European Union, states of European Free Trade Association - parties of the European Economic Area or The Swiss Confederation without the Passenger's right to bring any claims in connection therewith. The Carrier is not responsible for obtaining the appropriate travel documents by the Passenger.


2.10 The Carrier is not responsible for any damage by the Passenger as a result of being denied entry into a given country by appropriate authorities. The Carrier is not obliged to provide any transportation services to such Passenger unless appropriate public authorities request so by a lawful and binding order.


2.11 The Carrier reserves the right to refuse transport and to retain Tickets of individuals who acquired Tickets unlawfully or in breach of the Terms & Conditions.


2.12 The decisions to refuse the transportation described above may be taken basing on the reasonable judgment of the coach's crew.


3. Passengers


3.1 General rules


3.1.1 The Passenger should:


a) hold a valid Ticket or a valid reservation number and, in case of international Trip, any requisite travel documents (in particular: a valid ID such as a passport or personal ID card and in the case of a foreigner, who is not a citizen of the European Union, also an appropriate visa binding on the territory of the Schengen Zone) as well as other required documents and certificates required for the journey;
b) be at their departure point at least 15 minutes prior to the scheduled departure time;
c) upon boarding, present either a valid and proper Ticket or a valid reservation number allowing him/her to travel;
d) place Luggage (which is not a hand Luggage) in the luggage compartment on the basis of a luggage receipt, issued by the coach's crew upon boarding;
e) remain on the coach until reaches his/her destination or being asked by the coach's crew to leave the coach;
f) complying with the Terms & Conditions and following instructions of the coach's crew;
g) present, upon demand, to the competent authorities the required documents.
 

3.1.2 Upon failure to show up of the Passenger at the place of boarding or at a coach stop, 15 minutes before the time indicated in the Timetable as the time of the coach's departure, the Carrier has the right to terminate the Transport Agreement with immediate effect and do not provide for the transportation services. In such circumstances, the Ticket purchased by the delayed Passenger is null and void and such Passenger is not entitled to any claims against and/or damages from the Carrier.


3.1.3 Where the coach is furnished with seat belts, Passengers are obliged to fasten them and use them in accordance with their purpose.


3.1.4 Smoking and consumption of alcohol or any illegal substances (e.g. drugs) are  prohibited on board of the coach. It is also not allowed to eat on board of the coach ice cream, chips or similar type of substances.


3.1.5 Passengers are insured by the Carrier against accidents. The insurance only covers situations which may occur to the Passenger when the Passenger stays on the coach in accordance with the Terms and Conditions. Any act of God causing any damage and occurring outside the coach are not covered by this insurance and; therefore, cannot be the basis for any claims filed by the Passenger against the Carrier, except when the event is due to the carriers fault.


3.1.6 The Passenger is liable for any damage it causes to the Carrier and other passengers on general terms. The Carrier has the right to charge the Passenger with the expenses related to any damages of the coach caused by the Passenger.


3.2 Transport of children


3.2.1 Insofar as the provisions of the country of destination and of the countries of transit do not provide for otherwise, minors under the age of 16 years must be accompanied by an adult.


3.2.2 Passengers at the age of 16 and 17 may travel independently if they hold a written consent of a parent or legal guardian to travel independently with a notarized signature or the consent to travel independently is given by the parent or legal guardian in the presence of the coach's crew during the boarding of Passengers onto the coach.


3.2.3 Where a coach is furnished with seat belts, children under 12 years of age and under 150 cm in height are required to be in child safety seats or another type of chair used to transport children, adequate for the child's weight and height as well as the technical conditions. The parent or guardian travelling with the child is obliged to provide the child with the child safety seat. During the entire journey, the child should sit in the secured child safety seat. Failure to comply with this requirement result in the refusal to allow on board or continue the journey by the Passenger.


3.2.4 There are no special fares for any children on PolskiBus.com.


3.3 Passengers with disabilities


3.3.1 Disabled Persons should travel with the guardian.


3.3.2 The guardian of the Disabled Person must be an adult. The guardian is obliged to have a valid Ticket for the Trip, separate from the Ticket of the Disabled Person.


3.3.3 In each coach there are only 4 seats for Disabled Persons, including one place for a disabled passenger who needs to sit in their own wheelchair.


3.3.4 Taking into account the seats' limit in the coach, before purchasing the Ticket, the Disabled Persons should contact the Carrier's via dedicated disabled persons helpline +48 22 417 62 26 (calls charged at standard rate ), subject to the points 3.3.5 -3.3.6 hereof.


3.3.5 Disabled Persons should purchase the Ticket in advance, no later than 72 hours before the departure time of the Trip.


3.3.6 If the Disabled Person fails to purchase the Ticket at least 72 hours before the departure time of the  Trip, the Carrier is not obliged to provide the transportation services to such persons, however, the Carrier will make reasonable efforts to accommodate those Passengers for an intended journey.  Under any circumstances, the Carrier reserves the right to deny travel on a specific Trip if  disabled Passenger cannot be safely accommodated within the requested timeframe.


4. Luggage


4.1 The Passenger is allowed to take on the Trip, free of charge, maximum 2 pieces of Luggage:


a) one piece of Luggage weighing up to 20 kg in standard sized suitcase transported in the luggage compartment ("Main Luggage");
b) one small piece of Luggage taken on the board, in a size allowing for it to be easily placed under the seat or on the shelf located above the Passenger's seat (the size of the luggage should not block easy movement by the remaining passengers) ("Hand Luggage").


4.2 Each piece of Main Luggage placed in the luggage compartment should be marked by the Passenger with a luggage band. A luggage band is handed out by the coach's crew upon boarding together with a luggage receipt.


4.3 Where valuable items are being transported it is recommended that the Luggage be insured during transport by the Passenger.


4.4 Disabled Persons are entitled to transport wheelchair or similar assistive device for free subject  to the conditions described in point 3.3 hereof.


4.5 Transporting Luggage or possessing materials and items which could endanger the safety of the journey, could injure another Passenger or the Carrier or result in discomfort for the Passengers is forbidden under the Transport Act.


4.6 Transporting items that are prohibited under separate provisions is forbidden.


4.7 The Carrier may refuse to take Luggage if the Luggage does not meet the requirements set out in the Terms & Conditions.


4.8 In the case of a justified suspicion, the Carrier may check whether the content of the Luggage complies with the Terms & Conditions or the Transport Act or any other binding regulations, acting according to the rules of the Transport Act.


4.9 The Passenger should check whether the luggage band was placed on the Luggage in a fixed manner.


4.10 The member of the coach's crew hands out the Luggage to a person who possesses a luggage receipt and is not obliged to verify whether the individual presenting the luggage receipt is authorized to collect the Luggage.


4.11 Luggage, whose owner cannot be identified, may be removed from the coach by the coach's crew, according with point 9.4 hereof.


4.12 The Carrier is not responsible for the Hand Luggage nor other items transported by the Passenger under his/her own care unless the damage was the fault of the Carrier.


4.13 The Carrier is not responsible for loss or damage of money, securities or valuable items, in particular valuables or items having scientific or artistic value unless the damage resulted from willful misconduct or gross negligence of the Carrier or a person employed by him.  


5. Ticket


5.1 The document authorizing to travel on a coach is a valid Ticket.


5.2 The Tickets are non transferable and must not be resold.


5.3 Carrier sells the tickets online via website (Electronic tickets are purchased by the Passenger or by the Intermediary according to the Passenger's instructions), pursuant to the Terms & Conditions for the provision of services via website and via Sales Point.


5.4 A Transport Agreement is concluded between the Carrier and the Passenger on the conditions set out in the Terms & Conditions.


5.5 The Ticket is sold according to the Fare.


5.6 For the Tickets purchase processing, the Carrier charges the Passenger with the Booking Fee. In case of purchasing the Tickets via Intermediary the fee is enlarged with the fixed rate for the Intermediary in amount of PLN 5 gross.


5.7 The Ticket authorizes to travel with specified dates, according to the Timetable, in a given direction from the place of departure to the place of destination.


5.8 Purchasing the Ticket is synonymous to an invoice request, including Electronic Invoice, according to the relevant VAT regulations.


5.9 While purchasing a Ticket the Passenger accepts the receipt of the invoice, including Electronic Invoice, according to the relevant VAT regulations.


5.10 Confirmation of purchasing the Electronic Ticket is sent to the purchaser electronically to the e-mail address indicated by him/her.


5.11 The Purchaser of the Ticket should verify that the information on the Ticket is correct.


5.12 The purchase of the Electronic Tickets is possible not more than 3 months before the planned date of the Trip. Traditional Ticket might be purchased in Sales Point only on the day of the Trip.


5.13 Traditional Ticket or in case of Electronic Ticket reservation number or printout of the Electronic Invoice must be presented to board the coach. In case of international Trips the Carrier is entitled to check an identity card or other relevant documents of the Passenger required by law and the Terms & Conditions.


5.14 Any damaged, flooded or destroyed Traditional Ticket purchased in Sales Point that is unreadable causes the loss of its validity.


5.15 The Passenger can not make a reservation without purchasing the Ticket.


5.16 Seats on the coach are reserved without assigning specific seat numbers. Seats are assigned by the coach's crew upon the Passenger boarding the coach.


6. Changes and ticket cancellation


6.1 Changes to an existing Ticket


6.1.1 A change of the date or time of the Trip is the only allowable change and can, at the latest, be changed one working day before the first date of travel as detailed on the Ticket. A change of the Traditional Ticket purchased in Sales Point, due to the date of purchase, which is mentioned in point 5.12 of Terms & Conditions is not possible.


6.1.2 All changes to the Electronic Ticket are subject to an handling fee as per section 6.1.6 below.


6.1.3 To change the Electronic Ticket, the Passenger must call the Carrier's customer service hotline on 703 502 504 within Poland - prices 3.69 zl per minute inc. VAT or +48 22 417 6227 outside Poland - prices according to local conditions The Passenger must provide full details of their existing Electronic Ticket; including details of the Line to be travelled, the reservation number or Electronic Ticket reference, the date and time of the Trip and their method and other necessary details of payment.  Customers who are unable to provide all of these details will not be eligible to change their existing Electronic Ticket.


6.1.4 The Passenger will be offered a range of alternative dates and times of the journey according to their requirements.  However, any alternative Electronic Ticket is offered strictly according to demand and availability.  The Fare attaching to any replacement Electronic Ticket is also offered strictly according to demand and availability.  No guarantee is made by the Carrier that a suitable alternative Electronic Ticket will be available or at what Fare that alternative Electronic Ticket may be at.


6.1.5 In the event that a suitable alternative Electronic Ticket is available, the Fare attached to the changed Electronic Ticket will be calculated by the sales representative and be subject to a handling fee calculated as per section 6.1.6 below.


6.1.6 For each change made to an existing Electronic Ticket, a handling fee will be charged in accordance with the following rules:


a) If the Passenger requests a change to an existing Electronic Ticket strictly in accordance with these Terms and Conditions and prior to 3 working days before the date of the Trip, a handling fee amounts to 10% of the original Electronic Ticket Fare .
b) If the passenger requests a change to an existing Electronic Ticket strictly in accordance with these Terms and Conditions and 2 working days or less before the date of the Trip a handling fee amount to 95% of the original Electronic Ticket Fare.


6.1.7 If the Fare for the existing Electronic Ticket minus the handling fee mentioned in point 6.1.6. is more than the Fare for the new (changed) Electronic Ticket, then Carrier will offer a refund of the amount of equivalence of disparity between the Fare for the existing Electronic Ticket minus the handling fee and the Fare for the new (changed) Electronic Ticket less the costs of processing refund. The Carrier has no more than 15 working days to transfer the refund to the purchaser. The sum will be refunded via bank transfer or in case of payment by credit card it will be returned to the card. If the reducing the amount of the refund of the costs of processing refund will induce the necessity for extra charge of the purchaser, Carrier will not take extra charge.


6.1.8 If the Fare for the existing Electronic Ticket minus the handling fee is mentioned in point 6.1.6. is less than the Fare for the new (changed) Electronic Ticket, then purchaser must pay the Carrier the amount of equivalence of disparity between the Fare for the existing Electronic Ticket minus the handling fee and the Fare for the new (changed) Electronic Ticket via the payment method available on Carrier's website.


6.1.9 Full payment of the Passenger for the changed Electronic Ticket must be settled at the time of the change being administered for the change to be deemed to have taken effect.


6.1.10 In the event that a suitable changed Electronic Ticket is not available, the Passenger will be offered the choice of retaining their existing Electronic Ticket or a refund within the meaning and in accordance with Section 6.2 of these Terms and Conditions.


6.2 Cancellation of the Ticket


6.2.1 An existing Ticket may be cancelled not later than on the day of departure, 15 minutes before the departure time specified on the Ticket, i.e. the reporting time.


6.2.2 All cancellations are subject to a handling fee as per Section 6.2.5 of these Terms and Conditions.


6.2.3 To obtain a refund for the Electronic Ticket cancellation, the Passenger must call our customer service hotline on 703 502 504 within Poland - prices 3.69 PLN per minute inc. VAT or +48 22 417 6227 outside Poland - prices according to local conditions The Passenger must provide full details of their Electronic Ticket; including details of the Line to be travelled, the reservation number or Electronic Ticket reference, the date and time of the Trip and their method and other necessary details of payment.  Customers who are unable to provide all of these details will not be afforded an Electronic Ticket cancellation.


6.2.4 Cancellation of the Traditional Tickets is executed directly in Sales Point, where the ticket was purchased. The Traditional Ticket must be provided for the cancellation.


6.2.5 For a Ticket cancellation, the Passenger will receive the due sum for the Ticket minus the handling fee and the costs of processing the refund.  The handling fee is equal to:


a) 10% of the Ticket Fare in the case of cancelling the Ticket at the latest three working days prior to the departure date specified on the Ticket.
b) 95% of the Ticket Fare in the case of cancelling the Ticket later than three working days prior to the departure date specified on the Ticket.


The handling fee enlarged with the cost of processing refund can not be higher than the Fare for the Ticket.


6.2.6 The Carrier will refund the sum of the return to the Passenger (purchaser of the Ticket) calculated according these Terms and Conditions, via bank transfer within no more than 15 working days or in case of payment by credit card it will be returned to the card. If the ticket was paid by cash or credit card via Intermediary or in Sales Point, the return will be made in the same form via the same Intermediary or in the same Sales Point.


6.2.7 The Ticket may not be cancelled after the date specified on the Ticket.


6.2.8 If a Passenger is not allowed on board of a coach or refused further travel for reasons indicated in the Terms & Conditions, the Passenger is entitled to a refund of the costs of the Ticket after deducting the handling fee equal to 95% of the Ticket Fare and costs of processing the refund. A refund is made according to point 6.2.6 of these Terms and Conditions.


6.2.9  The handing fee isn't charged if the Passenger resign from the Transport Agreement due to the reasons occurred by the Carrier's side. The procedure of the cancelling tickets described in points above is applied accordingly. To avoid the doubts about the reasons occurring on the Carrier's side, the reasons are not including the circumstances caused by administrative factors or any other factors not dependent of the Carrier, which are mentioned in point 2.3 and 2.6 of the Terms and Conditions.


7. Timetable
The timetable available on the Internet is published for information purposes only and does not constitute a commercial offer within the meaning of the applicable provisions of the Civil Code.


8. Fare
Fare of a Ticket is given in Polish zloty (PLN) and constitutes the total value of the domestic section of travel increased by VAT as well as the amount for  the international section of travel increased by the value added tax, in accordance with the applicable tax rate in a given territory.


9. Animals and guide dogs


9.1 Transporting animals on the coach is forbidden, with the exception of guide dogs assisting disabled individuals.


9.2 Guide dogs assisting disabled individuals should have a harness and a certificate confirming the status of a guide dog and a certificate that it has all the required vaccinations to enter the country of destination and the country of transit as well as other documents required for the journey.


10. Complaints and Carrier's liability


10.1 All complaints connected with the performance of the Transport Agreement should be sent:


a) via email info@polskibus.com or,  
b) via registered letter to the following address: Souter Holdings Poland sp. z o.o., BTD Office Centre, Al. Niepodległości 18, 7 floor, 02-653 Warszawa


10.2 Complaints may be submitted within a period of up to 7 days from the time the circumstances which resulted in the complaint arose. The Passenger should attach to the complaint: the Ticket and where applicable other documents. The Carrier will consider the claim within 15 working days from the day of receiving it, unless additional information are required from the Passenger.


10.3 Notwithstanding point 9.2 hereof, in the event of loss, depletion or damage to the Main Luggage or the Hand Luggage, this fact should be immediately reported to the Carrier's crew to fill in the appropriate collection form. The form should be signed by those participating in establishing the condition of the Luggage. If any of the parties do not agree with the content of the form he/she should include his/her reservations in the form.


10.4 Luggage which has not been claimed by a Passenger, insofar as it does not contain perishable goods,  is placed in storage for a period of up to 2 months. Costs of storage of the luggage is borne by the Passenger. If the Passenger does not claim his/her Luggage within 2 months, the content of the Luggage will be auctioned off or given over for some other purpose, or given over as a waste.


10.5 Where personal damage or damage to Luggage has occurred, the individual entitled to submit a complaint and file a claim is the Passenger.


10.6 The damages due from the Carrier for loss, depletion or damage to Luggage cannot exceed the normal value of transported luggage.


11. Final provisions


11.1 A Passenger who, after the compliant procedure, is still not satisfied with performance of the Carrier upon the Transport Agreement is entitled to use any available legal means in order to execute his/her rights.


11.2 The Transport Agreement, including the Terms & Conditions is governed by Polish Law.


11.3 The following applies to matters not regulated by the Terms & Conditions:


a)  bill of 15 November 1984 Transport Act, (Journal of Laws of 2000, no. 15, item. 601, as amended),
b) Civil Code of 23 April 1964 (Journal of Laws of 1964, no. 16, item. 93, as amended).


11.4 The provisions of the Terms & Conditions enter into force on 25 November 2011.


11.5 The Terms & Conditions currently in force are being published on the website http://www.PolskiBus.com

 

Terms and conditions of using Wi-Fi service

You must read these terms and conditions before you access and use the Wi-Fi service. By accessing and using the Wi-Fi service you agree to be bound by the terms and conditions set out below. If you do not wish to be bound by these terms and conditions you may not access or use the Wi-Fi service.

 

  1. These terms and conditions define the principles and scope of using the Wi-Fi access point (the Service) made available for Users by Souter Holdings Poland sp. z o.o., with its registered office in Warsaw (the Operator).
  2. After accepting the above terms and conditions, the User will be directed to the website www.PolskiBus.com enabling unrestricted access to the Service.

  3. The Service is free of charge.

  4. The Service is available only within the Republic of Poland

  5. The Operator shall not be liable whatsoever for:

    1. temporary lack of access to the Service or low connection bandwidth;
    2. unauthorised use of software or other works available on the Internet and being subject to intellectual protection,
    3. damage caused by third party software,
    4. technical conditions online radio and Internet zone delays that might affect the actual Internet transfer to and from the User’s computer.

  6. The Operator does not provide any support to network users, nor is the Operator responsible for compatibility of the User’s equipment with the access point infrastructure.

  7. Due to safety reasons, access to all network services is not guaranteed.

  8. The radio transmission of the Service is not encrypted.

  9. The Service is used solely at the User’s own risk.

  10. The User must not use the Service for the following purposes:

    1. transmission and provision of access to content that are not within the law or is subject to protection of intellectual property to which the User is not entitled,
    2. transmission and provision of access to content that might violate somebody’s personal rights,
    3. mass distribution of advertising content not being ordered by recipients (spam),
    4. distribution of computer viruses and other software that might damage computers of other Internet users,
    5. reselling access to the Internet network without Operator’s knowledge and written consent,
    6. considerable load put on the band by way of making available WWW, IRC, NNTP, etc. servers.

  11. If the User does not observe the provisions of these terms and conditions or uses the Service in contravention of its purpose, the Operator will be entitled to block access to the Service or limit the connection bandwidth.

  12. The User is solely liable for the manner of his/her using the Service, including for the content of messages sent.

  13. The User shall be solely liable for the consequences of using the Service and for the User making available the User’s passwords/access codes/login/other data to third parties.

  14. The User is not entitled to any claims for temporary or permanent loss of Internet signal or for limitation of the connection throughput arising from the transmitter being turned off or the transmitter suffering technical problems.

  15. In order for the Service to be provided, the Operator may use “cookie” files that may be saved on the User’s computer. Such files can also be read each time this computer is used for connection. Cookies provide statistical data on users’ traffic and use of particular websites and, thus, enable efficient provision of the Service. The User can at any time turn off the option of accepting cookies in his/her browser, however this may hinder or prevent use of the Service.

  16. The Operator undertakes to make every effort to protect the account User’s personal data in accordance with the Personal Data Protection Act of 29 August 1997 (Journal of Laws no. 133, item 883, as amended). The Operator is a personal data administrator. The Operator undertakes to keep the data confidential and not to disclose it to other entities unless the User expressly authorises the Operator to do so or unless such authorisation arises from the law. This obligation will remain in effect after all legal relationships between the User and the Operator expire.

  17. Personal data is collected only for marketing and statistical purposes. By accepting these terms and conditions, the User gives consent to such data being processed in the scope indicated herein. The data collected may be made available only to entities indicated in legal regulations. The User is entitled to access his/her data content and amend it subject to the conditions set out in the Personal Data Protection Act of 29 August 1997. Personal data is provided by the User voluntarily.

  18. The Operator is not responsible for privacy protection strategies of other websites.

  19. The Operator reserves the right to introduce changes to these terms and conditions. The User is not entitled to any claims due to this reason.

  20. In any matters not governed by this agreement, the provisions of the Polish Law shall apply.