Passengers with Disabilities
We welcome all passengers on PolskiBus.com and do our best to assist those with walking difficulties or those who normally use wheelchairs. In the majority of cases our buses will have low floors, convenient seats for those with walking difficulties and facilities for passengers who need to remain in their wheelchairs.*
If you normally use a wheelchair and are able to climb a few steps into the bus, we will store your wheelchair in the luggage bay and the driver will help you into your seat.
However, if you normally use a wheelchair and you need to remain in it for your journey on PolskiBus.com, please make sure that there is an available seat for disabled passenger on chosen journey. If there is available seat you can purchase your ticket on www.PolskiBus.com.
Please call us on 00 48 22 417 62 26 (calls charged at standard rate) or send us an email to: info@polskibus.com no later than 3 working days before you want to travel and explain to our customer service agent the date, time and where you want to travel to.
Customer Service working hours: 6 am - 10 pm (Mon-Sun)
We strongly recommend that you travel with a friend, relative or personal care assistant with you, as many of our trips travel long distances between stops. Should you wish to use the toilet facilities during your journey, our driver will not be able to stop the bus or help you. You will need to go up a few steps to the upper deck, walk along the gangway and then go down a few steps to use the toilet facilities.
* In the vast majority of cases our buses will be equipped with offer low floors, accessible seats and disabled access for those who need to travel in wheelchairs, however on some occasions, where operational or other circumstances dictate, we may not be able to offer some or all of these facilities. In the event that these facilities are not available, you may be offered an alternative journey or refused travel for your own comfort and safety.
